Finance

Distributeur de billets (24/7). [ATM]






General













General

Correct: distance long, no physical presence.






Transp. pub.RER (Réseau Express Régional) [Paris express metro].Indication of the location target (region) of the passenger.






Transp. road duidelijk pictogram icon Different types of humans (man/woman) for a group (just equal humans). (Meaning: elevator, not hangout area.)







Transp. road

Preposition of place: driving on or towards circle road, driving clockwise or anti-clockwise?ringweg ...







Finance

Mixing up man-machine antonym. Human bank clerk or a money machine (7x24)?Parking ticket payment machine. Not man - man but machine - man.






Public signsGeographical knowledge needed to understand the orange city shaped sign (Brussels).Rather general and international icon for city centre.






Public signs

Antonymous background (black-white visual contrast) presentation, obscuring two non-antonymous object (dolphins).






General

Antonymous background (black-white visual contrast) presentation, obscuring non-antonymous objects (vase-2 faces). Pictures having the same luminance contrast direction, e.g. a black man and a black woman on a white background.






Public

Different types of humans (man,woman, child) for a group (just equeal humans). (Meanign of the sign is: Assembling point for humans in case of emergency, not for families only.). duidelijk woorden pictogram icon







Transp. road

Antonymous background (black-white visual contrast) presentation, obscuring two non-antonymous object (list of destinations and (white) arrows).






Financeduidelijk woorden taal kaart
duidelijk woorden taal kaart
Preposition of place missing (the orientation of the card).duidelijk woorden taal kaart







Transp. roadJargon.
Unclear who (no personal pronoun for emergency service).
Flashing light is pronoun for the other car.






Transp. road

Antonymous background (black-white visual contrast) presentation, obscuring non-antonymous object (tunnel). One picture having the same luminance contrast direction, i.e. a black tunnel on a white background.






Transp. road

Preposition of place without a noun.duidelijk beelden duidelijk beelden Preposition of place with a noun.






Transp. road

Antonym (turn right prohibited) not shown. Antonym shown: turn left ok, turn right prohibited.






Transp. road

Technology (old camera) used, is described.
(Speed control sign UK.)






Transp. roadThere is no graphic for
what is not allowed.
Kiss and ride.Stopping a few seconds is allowed.






Transp. road Meaning: pedestrian area for all types of humans.
• not: singles not allowed,
• not: male-female couples only,
• not: males with young girls only.








Finance

The machine is not:
a human teller (casher).
Not automatic: user action is required.
Banknote/money
issuing machine. Geldmachine/apparaat.
There is a machine (not a human operator).
User action is required.






ICTAanmeldenJargon.
Unclear who (no personal pronoun).
Onduidelijk: Eigen pagina aanmaken. of Naar eigen pagina.
Naar uw pagina.






FinanceAanslag (belasting).

Rekening.Common language.






FinanceAcceptgiro.

Betaalverzoek.Compatible with task of user.






ICTAccessoires.Too vague.System commands.






ICTAccount (aanmaken).Jargon.
Unclear who (no personal pronoun).
Eigen pagina maken.






Transp. pub. ovchipAccount registreren.

Uw OV-chip beheren via Internet.
[Control your OV-chip using the Internet.]
Familiar terms.






ICTAdvanced.

Infrequently used.Compatible with task actions of user.






Transp. road

Compatibility languages low.Circle road/line.duidelijk woorden taalCompatibility languages high.






ICTApp.

(Internet) program.Compatible with user action (connecting to the Internet).






ICTApplication.

Program.






ICTApply.

Do.Congruent with do/nodo/undo/redo/doing/stop doing.






ICTAssistant.






Compatible with human memory processes.






General

Not correct when user actions are required, e.g. startup, insert money. Correct when no user actions are required, e.g. automatic money transfer, central heating.Machine or device.When user actions are required, (There might be no human actions for the operator.)






Finance



Zonder toestemming accepteren.Shows that important user action is omitted.






ICTBanner (promotional).Design form, no user content.Advertisement.That is what the content is.






ICTBar. E.g. taskbar, toolbar.

Commands (list of commands).







ICTBarcode. [Streepjescode.]Design form for designer to choose.
Designer’s task driven.
Product id. (identification)How user can identify a product.
User’s task driven.






Transp. pub. ovchipBasistarief [basic fee].

Instapkosten. Vaste (reis)kosten, opstaptarief,
startgeld, starttarief, begintarief. [starting fee]
User action related.






ICTBasket.

Orders.







Transp. road

Compatibility languages low.Circle road/line.duidelijk woorden taalCompatibility languages high.






FinanceBetaalkaart.

Betaler (card-, (smart)phone-,).Technology independent.






Transp. pub. ovchip



Geschatte reiskosten.
Afrekening vergeten.[Estimated travel costs.]






ICTBook. E.g. phone book.

Phone numbers.







ICTBroadcast (sent to all).

Recipients (list).







ICTBrowser.(Web)program (reader).






FinanceCaisses Automatiques. ...

Payment machine
Selve service tickets. (24/7).








Cancel.Cancel what?Stop doing . . .
Abort . . .
Congruent with do/nodo/undo/redo/doing/stop doing.






Finance

Mixing up man-machine antonym. Human bank clerk or a money machine (7x24)?Banknote/money issuing machine.
Geldmachine/apparaat (24/7).








General

Technology used is described.

Compatibility using a weight scale: desk- lap- hands- hand- en wrist-top/held. Driver’s actions related: handholding.
Task related (take with you). Using line/fixed phone - wireless/mobile phone antonym.






General

Technology used is described.(Téléphone) mobile.Task related (take with you). Using line/fixed phone - wireless/mobile phone antonym.






ICT

Jargon ICT.Contact. E-chat (versus man-chat, chat machine (versus: Chat with collaborator 8-17,7/7.).






Transp. pub. ovchipCheck-in.

Voorschot betalen [prepayment].Common meaning for passengers.






Transp. pub. ovchipCheck-out.Uncommon meaning for public transport bus and train passengers.Afrekenen [(final) payment].That is what happens.






ICTCity. E.g. ANWBcity.Metaphor.Omit word city.






ICTClick here.Design form, no user content.More about . . .Content.






ICTCloud.Incorrect, it is notcost/energy free, self deciding when coming and going.Internet drive.It is an user maintained, e-physical place, needing cleanup to reduce (energy) costs.






ICTComputer illiterate.Interface designer has insufficient knowledge of psychology.Human illiterateDesigner is human illiterate.






ICT

Customise.






FinanceContactloos betalen (met pinpas).Error: there is a need for physical contact still.
There is no need for complex actions like insert (how) and sweep.
Touch (only) payment.Compatible with task action of user.






Transp. road

Technology used is described.
Not automatic: no permanent repeated actions for driver.
Contrôles vitesse.Driver’s task related: Your speed is being watched.






Transp. road

Mixing up man-machine antonym. Not a human officer is controling but a machine.Contrôles vitesse.Driver’s task related: Your speed is being watched 24/7.






Transp. pub. ovchipControle.[Check.]

Conducteur (heeft kaartje gezien).
[Guard (checked your ticket).]
That is what happenend.






ICTCookie.Methaphor, incorrect (You don’t get baked dough. You give personal infomation. This negative fact gets a positive emotional load (getting a cookie).Personal data and behaviour recorder.Your behaviour and personal data is recorded/used/sold and the data is beyond your control.






Transp. pub. ovchipCoulance. [Indulgence.]

Vergoeding (voor fout vervoerder).
[Compensation mistake of company.]






FinanceCredit [krediet].Jargon finance.
Unclear who (no personal pronoun).
Af/lenen.Compatible with task of user.






FinanceCreditcard.Jargon finance.
Error: when the card has no credit.
Error: when mobile technology is used there is no plastic card.
Leenbetaler/afbetaler.Compatible with task action of user (loaning, nor yet paying.). Old plastic card technology independent.






Transport roadCruise control. ...It is not a cruise and not control.E-maintained speed.






ICTCyber (-crime, -war).Synonym with emotional load.E-






ICT



E-crime. E-unsafety.






ICTCyborg (of press agency Bloomberg).E-journalist.






ICTDatabase.











FinanceDebit.

Bij(storting)/ontvangen.Compatible with task of user.






FinanceDebitcard.

Prepaid (payer).Compatible with task action of user (prepaying.). Old plastic card technology independent.






FinanceDeposito.

Vaste spaarrekening.Rente en looptijd liggen vast.






ICTDesk. E.g. helpdesk.

Omit word desk.






ICT



Command(line).That is what the user does:
commanding a computer.






ICT

Designer is human illiterate, having no knowledge of psychology. Humiliating.Psychobeet.Interface designer has knowledge of psychology. So, user has no problems using the interface.






Public

Digital is part of technical antonym: digital - analogue.Elid (Electronic identification). E- is common terminology (email).






ICT



Omit word loket. Website. e-AmsterdamE- is common terminology (email).






ICT

Digital is part of technical antonym: digital - analogue.E-safety.







General

Digital is part of technical antonym: digital - analogue.Electronic.







ICT

ICT-kennis.






ICT

Digital is part of technical antonym: digital - analogue.

E- is common terminology (email).






ICTDownload.

Copy program
(from . . . to this computer).
Familiar words. That is what happens.






ICT



Handsheld (computer).Compatibility using a weight scale: desk/ lap/ hands/ hand/ wrist held.






ICT



Handsheld (computer).That is what the user does.






Transp. pub.



City transport, metro(politain).
E.g. Docklands Light Railways, London, UK.
Indication of the location target (city) of the passenger.






Transp. pub.



City transport, metro(politain).
E.g. Docklands Light Railways, London, UK. elevated train chicago
Target location of passenger in words and graphics.






Transp. pub.



To London.Compatible with aim of passenger.






FinanceFactuur.

Rekening.Common language.






ICTFavourite.

Frequently used.Compatible with task of the user.






ICTFolder, file list.Singular word for group of elements. ...Files.







ICTFormaat (bv. van datum).Error: transation.
Size is not meant.
Schrijfwijze.






General

Technology used is described.Mobiele telefoon (Dutch).Compatibility using a weight scale: desk- lap- hands- hand- en wrist-top/held. Driver’s actions related: handholding.
Task related (take with you). Using line/fixed phone - wireless/mobile phone antonym.






ICT

The action of the user is not:
graphical (whatever this is).
The task of the user is not: moving physical objects in a physical world.
PUI ((Icon)Pointing User Interface)







ICTGallery.

Plural of the singular word: e.g. formats, pictures.






ICTGamification.Just another word for existing word.E-simulation.






Finance

Not automatic because user action is required.Geldmachine/apparaat.There is a machine 24/7, no human casher.






ICTGo to (on button).


Metaphor human. ...

User is in command, not technology/ designer.






ICT





Compatible with human memory processes.






Transp. pub.



City transport, metro(politain).
E.g. Docklands Light Railways, London, UK.
Target location of passenger in words and graphics.






ICT

Jargon ICT.







ICTHot.

Frequently used.Compatible with task of the user. Antonym is: (in)frequently used.






ICTHourglass.   ⌛

Progress indicator.Compatible with user task:
control the execution of a command and planning his next actions.






ICT



Go to
document, computer,network, webpage.
Compatible with task action of the user.
Scale concept.






FinanceHypotheek.

Huislening/ huisverwaarding.Common words. Compatible with personal loan.






FinanceHypotheekgever.

Huiswaardegever.Compatible with task action of bank client.






FinanceHypotheeknemer.

Huiswaardenemer.Compatible with task action of bank.






ICT



Handsheld (computer).Part of a weight scale: desk- lap- hands- hand- and wrist-top/held.






Transp. pub. ovchip

Error: the passenger does not announce his arrival as in a hotel or airport.

Compatible with user task action: prepaying.






ICTInfobeet.Designer is human illiterate, having no knowledge of psychology. Humiliating.Psychobeet.Interface designer has knowledge of psychology. So, user has no problems using the interface.






Information. ...Unspecific.Public transport info.
Hotel info.
Tourist info.
Content related words and more specific.






ICTInloggen.Jargon.
Unclear who (no personal pronoun).
Onduidelijk nieuwe of oude.
Naar uw pagina.






Transp. pub. ovchipInstaptarief [entrance fee]. ...

Instapkosten [entrance costs].That is what the meaning is.






ICT

Micro-computerSize is the difference between this and other computers. Part of a weight scale: desk- lap- hands- hand- en wrist-top/held.






ICT





Size is the difference between this and other computers. Part of a weight scale: desk- lap- hands- hand- en wrist-top/held.






ICT





Size is the difference between this and other computers. Part of a weight scale: desk- lap- hands- hand- en wrist-top/held.






ICT

Jargon marketing.

Part of a weight scale: desk- lap- hands- hand- en wrist-top/held.






ICTJoystick.

Finger pointer.Compatible with movements of user.






ICTKarakter.Error: translation.
Niet persoonlijkheid maar teken.
Teken (letters).






ICT

Aim, unclear how to achieve this aim.

That is what it is.






Transp. pub.



City transport, metro(politain).
E.g. Docklands Light Railways, London, UK. elevated train chicago
Target location of passenger in words and graphics.






Transp. road

Compatibility languages low.Circle road/line.duidelijk woorden taal Compatibility languages high.






ICTMacro.Error: wrong word.
Makro means very large.
User commands.
(User) customised commands.






ICTMain menu.

Contents.







ICTMain menu.

Contents.







ICTMand(je), winkel-.

Bestellingen.







ICT



Command(s list).That is what it is.






ICTMouse.Metaphor visual. ...Hand pointer (versus finger keys).Compatible with task actions of user.






Transp. pub.



Assembly point.






FinanceMutatie.

Betaling van/naar.






ICT



Computer in living room.






Transp. road

Met betaalpas 24/7.






ICTNormal.dot (MS-Word).Customisations.






FinanceNota.

Rekening.Common language.






ICT

Metaphor visual.Laptop (computer).Part of a weight scale: desk- lap- hands- hand- en wrist-top/held.






ICTNotificatie.Error: translation.Melding.Common wording.






GeneralNumber. E.g. client, bill.RedundantE.g. client 123456789.






ICT



Do . . . .Use noun and verb e.g. close window.






Transp. pub.



City transport, metro(politain).
E.g. Docklands Light Railways, London, UK.
Target location of passenger in words and graphics.






Transp. pub. ovchip



Using Internet.






Transp. pub. ovchip



Gekocht product
op ovchipkaart zetten.
[Put the product you bought on your card.]
Task action of the passenger.






Transp. pub. ovchip



(Reis)tegoed verhogen [increase debit].
Opwaarderen [upgrade].
Contante storting [cash payment].
Automatische storting [automatic payment].






Transp. road

Infrequently used word.
Error: wrong word.
Circle road/line.duidelijk woorden taalCompatibility languages high.






Transp. road
Outer/inner loop (of circle road). traffic ring roads wording ...

Belt, circle, peripheral, ring or round way, which word is the best choice?

Met klik meer.



Ambiguous: inner lane of circle road or inner circle road (in case of two circle roads).Circle road, (anti)clockwise. ... Not ambiguous.






Transp. pub. ovchip





No passenger payment actions.
Technology (chip) independent.






Transp. road

Infrequently used word.
Error: wrong word: périphérique is an area, not a line.
Circle road/line.duidelijk woorden taalCompatibility languages high.






ICT





Part of a weight scale: desk- lap- hands- hand- and wrist-top/held.
E- is common terminology (email).






Transp. road

Infrequently used word.
Error: wrong word.
Circle road/line.duidelijk woorden taalCompatibility languages high.






ICT

Taak.






ICT

Desktop (computer).Compatibility using a weight scale: desk- lap- hands- hand- en wrist-top/held.






ICTPersonal.xls (MS Excel).

Customisations.xls.That is what the user does.






ICT













Finance



Betaalapparaat, betaler.Paying, that is what the user does.






Finance

Technology dependent: no pin with modern technology.
The card is not a pass/entrance card.


Compatible with actions of the user.
Technology independent.






ICTPortal.

Sites. E.g. housing sites.Plural of the singular word e.g. formats.






Transp. pub. ovchipProduct activeren [activate product].

Product op de ovchipkaart zetten.
[Put the product you bought on your card.]






ICTProgram.

Commands.That is what the user does.






ICTQR-code. (Quick Response.)Design form for designer to choose.
Designer’s task driven.
Product id. (identification)How user can identify a product.
User’s task driven.






FinanceRecht(en) parkeerrecht, Jargon.Kosten (omit ’recht’).







ICTRecycle bin.

Version control.Compatible with task of user: version/back-up control.






ICTRegistreren.Jargon.
Unclear who (no personal pronoun).
Eigen pagina maken.
Persoonlijke gegevens vastleggen.






Transp. pub. ovchipReishistorie [Travel history].

Gemaakte reizen/trips [Trips made.].






Transp. pub. ovchipReizen op saldo [debit travelling].

Prepaid (payer).Known concept (prepaid phone payer).






FinanceRekening (bank). Bij overschrijving.Incongruent. Unclear who (no personal pronoun).Naarrekening.Congruent: van-/naarrekening.






FinanceRelatie (bank).Incongruent (van-naar). Unclear who (no personal pronoun).Naarrekening.Congruent: van-/naarrekening.






ICTRepeat.Redo.Compatibility using same verb: do/nodo/ undo/ redo/ doing/ stop doing.






ICTResults.

Be more specific e.g. Files found.More content.






Transp. road

Compatibility languages low.Circle road/line.duidelijk woorden taalCompatibility languages high.






Transp. road

Jargon technical.
The car driver does not want to go to (motorway) M10. Ambiguous: two directions.
Destination names. E.g. the motorway Florence, Pisa, Livorno:
Lipifi is ...
The road name shows where the passenger wants to go. No direction confusion






ICT

Mixing up man-machine antonym. Human metaphor error. Synonym with emotional load.E-Machine.Essential is: no human operator but a machine.






ICT

Mixing up man-machine antonym. Human metaphor error.

Essential is: no human operator but an machine operated by electronics..






Transp. road

Compatibility languages low.Circle road/line.duidelijk woorden taalCompatibility languages high.






Transp. roadRondweg.Cirkelweg.duidelijk woorden taalCompatibility languages high.






Transp. roadRoute.Via.Compatibility languages high. Shorter.






ICTRun.

Do.Human memory load low by: Compatibility using same verb: do/nodo/ undo/ redo/ doing/ stop doing.






Finance.Saldo.

Clear that the passenger is the owner.






ICTScreen button.Command screen button.






ICTSettings.Customisations.More clear that the options can be changed by the customer/user.






ICTSetup.Customisations.
Customise.
More clear because the option is set by the customer/user.






ICTSitemapIt is not a map (2-dimensional presentation of a 2-dimensional content).Contents (table of).It is a list (of contents).






ICTSituatie.Design form, no user content.Beschikbare plaatsen bv.Mention content.






Transp. pub.



City transport, metro(politain).
E.g. Docklands Light Railways, London, UK.
Target location of passenger in words and graphics.






Transp. road

Mixing up man-machine antonym. Geen machine of automaat beslist maar mens op afstand. ...Telebrugwachter.De brugwachter zit op afstand,
bedient meer bruggen, kan afgeleid zijn en
kan u mogelijk niet zien.
Opletten dus!






General





Compatibility using a weight scale: desk- lap- hands- hand- en wrist-top/held.






Transp. pub.



Airport shuttle.The airport is where the passenger wants to go.






Transp. pub.



Intercity.A city is where the passenger wants to go.






ICTSocial media.Social is a human characteristic. E-mail to everybody/selected group. E-flyer.






ICTSpecial. E.g. paste special.Design form, no user content.Infrequently used pasted options.






ICT

Het geluid herkennen is het probleem van de techniek.Tekst begrijpen.Begrepen worden door de technoek is het probleem van de gebruiker.






Transp. pub.



Stop train.There might be a train having less travel time.






Public signsStadtmitte. [City centre].Compatibility languages low.Centre (e.g. city).Compatibility languages high.






ICTStandard.Unclear which standards.Program chosen customisations.






ICTStart (button) (Windows).

Command.Task of technology is: carrying out commands of user.






ICTStart.

Do.Compatibility using same verb: do/nodo/ undo/ redo/ doing/ stop doing.






ICTStreaming (of movies, television programs).The opposite (not on demand television), is a stream of data as well.On demand (of user).The antonym is: provider programmed - user selected.






ICTStyle.Singular word for text/graphic choices.Formats/ Lay outs
for text/graphic choices.








Transp. pub.



City transport, metro(politain).
E.g. Docklands Light Railways, London, UK.
Target location of passenger in words and graphics.






ICTTable.Design form, no user content.Mention content e.g. In stock.Content.






ICT



Handsheld (computer).Part of a weight scale: desk- lap- hands- hand- en wrist-top/held.






ICT

A visual and conceptual chaotic presentation.Subjects, options.Lineair list of options (menu), ordered using frequency of use.






FinanceTarief.

Kosten/prijzen.User language.






FinanceTegenrekening.Incongruent.
Unclear who (no personal pronoun).
Naarrekening.Congruent: van-/naarrekening.






Finance

Old technology Telepass (card), for new app/qr scantechnology.App.&scan payment.No plastic card movements but smart phone scan movements for renting an electric scooter.






Transp. road

Error: there is no long distance.Contactless automatic e-payment (24/7).Driver’s task actions related.






ICTTemplate.

Formats/ Lay outs.Plural of the singular word e.g. formats.






Transp. pub.Thalys.

To Paris (trains to).Compatible with target of passenger.






ICTTheme.Singular word for text/graphic choices.
Error: Theme is content, that is not meant.
Formats/Lay outs
for text/graphic choices.








FinanceToeslag (voor upgrade naar duurdere trein).Jargon.Bijbetalen.Compatible with the action of the passenger.






ICTTools.

Commands.Compatible with user task actions.






ICTTooltipIt is doesn’t need to be a tip nor a tool (anymore).Details.






Transp. pub.



Long distance train.Short or long distance is where the passenger wants to go.






Transp. pub. ovchipTransacties.

Betalingen [payments].That is what the passenger did.






ICTTwitter.E-(mail) flyer.
[Dutch: vlugschrift.]






Transp. pub.



City transport/ metro(politain).
E.g. Docklands Light Railways, London, UK.
Target location of passenger in words and graphics.






Public signs

Een aangegeven doel heeft altijd een uitgang en een zijde.Centrum.Korter.






ICTUitloggen.Jargon.
Unclear who (no personal pronoun).
Onduidelijk: Eigen pagina aanmaken. of Naar eigen pagina.
Sluit pagina [naam].






ICT

Laptop (computer).Part of a weight scale: desk- lap- hands- hand- and wrist-top/held.






ICTUnder construction.Omit.






Transp. pub.



City transport/ metro(politain).
E.g. Docklands Light Railways, London, UK.
Indication of the location target (region) of the passenger.






Transp. pub. ovchipVaste voet [fixed level].

Instapkosten. Vaste (reis)kosten, opstaptarief,
startgeld, starttarief, begintarief, [starting fee].






Transp. pub.Vending machine (train ticket).

Quick tickets. ...
Queuejumper ...
Passenger does’t want an unpredictable queue at the ticket window.






ICTVirtual (reality).Why a new, uncommon, jargon word?E(lectronic)-reality.Existing, common, known word/abbreviation.






ICTVisit us.Design form, no user content. Refer to content (e.g. rooms available).






ICT

Recognition of spoken text is a problem for technology.(Spoken) text understanding.Being understood by technology is the problem of the user.






Transp. roadVolg (route naar verderop niet aangegeven bestemming).Via.Compatibility languages high. Shorter.






FinanceVrij (parkeren).Gratis.Compatibility languages high.






General

No permanent machine actions
and no user actions required.
Wasmachine.Like: dishwasher (machine).






ICTWastebasket.

Version control.Compatible with task of user: version/back-up control.






ICT

Micro-computerSize is the difference between this and other computers. Part of a weight scale: desk- lap- hands- hand- en wrist-top/held.






ICTWelcome.

Omit.






Finance

Mixing up man-machine antonym.Money transfer window.Human clerk not a machine (24/7).






ICTWidget.Program (commands) (set).






ICTWindow.

Area.Not form specific.






ICTWinkelwagen.

Bestellingen.







ICTWizard.



Compatible with human memory processes.






Transport road

Ambiguous: wrong lane or being lost?
Unclear who (no personal pronoun).
Ghost driving. ...That is what the meaning is: lethal, unexpected, unbelieveable.






Transp. road

Ambiguous: wrong lane or being lost?
Sign: Unclear who is red car, you or other driver (no personal pronoun).
Ghost driving.duidelijk woorden taal Word ghost expresses extreme dangerous and confusing situation. Unusual sign alerts to unusual situation.






ICTZandloper   ⌛

Progress control. Voortgangsindicator.Compatible with task of user:
control of the execution of a command and planning of his next action.






Finance



Betaalopdracht direct.
Met spoed uitvoeren.
Nu uitvoeren.