Finance.Saldo.

Clear that the passenger is the owner.






ICTVisit us.Design form, no user content. Refer to content (e.g. rooms available).






ICTGallery.

Plural of the singular word: e.g. formats, pictures.






Public signs

Antonymous background (black-white visual contrast) presentation, obscuring two non-antonymous object (dolphins).






Transp. road

Technology (old camera) used, is described.
(Speed control sign UK.)






Transp. road

Antonymous background (black-white visual contrast) presentation, obscuring two non-antonymous object (list of destinations and (white) arrows).






ICTApp.

(Internet) program.Compatible with user action (connecting to the Internet).






Transp. pub. ovchip



(Reis)tegoed verhogen [increase debit].
Opwaarderen [upgrade].
Contante storting [cash payment].
Automatische storting [automatic payment].






ICT

Recognition of spoken text is a problem for technology.(Spoken) text understanding.Being understood by technology is the problem of the user.






General

Technology used is described.(Téléphone) mobile.Task related (take with you). Using line/fixed phone - wireless/mobile phone antonym.






ICTBrowser.(Web)program (reader).






ICTResults.

Be more specific e.g. Files found.More content.






ICTTable.Design form, no user content.Mention content e.g. In stock.Content.






ICT



Omit word loket. Website. e-AmsterdamE- is common terminology (email).






ICTDesk. E.g. helpdesk.

Omit word desk.






ICTCity. E.g. ANWBcity.Metaphor.Omit word city.






ICTUnder construction.Omit.






ICTWelcome.

Omit.






ICTDatabase.











Public signsGeographical knowledge needed to understand the orange city shaped sign (Brussels).Rather general and international icon for city centre.






Transp. road duidelijk pictogram icon Different types of humans (man/woman) for a group (just equal humans). (Meaning: elevator, not hangout area.)







Transp. road

Antonymous background (black-white visual contrast) presentation, obscuring non-antonymous object (tunnel). One picture having the same luminance contrast direction, i.e. a black tunnel on a white background.






Financeduidelijk woorden taal kaart
duidelijk woorden taal kaart
Preposition of place missing (the orientation of the card).duidelijk woorden taal kaart







Public

Different types of humans (man,woman, child) for a group (just equeal humans). (Meanign of the sign is: Assembling point for humans in case of emergency, not for families only.). duidelijk woorden pictogram icon







Transp. roadJargon.
Unclear who (no personal pronoun for emergency service).
Flashing light is pronoun for the other car.






Transp. road

Antonym (turn right prohibited) not shown. Antonym shown: turn left ok, turn right prohibited.






General

Antonymous background (black-white visual contrast) presentation, obscuring non-antonymous objects (vase-2 faces). Pictures having the same luminance contrast direction, e.g. a black man and a black woman on a white background.






Transp. road

Preposition of place without a noun.duidelijk beelden duidelijk beelden Preposition of place with a noun.






Transp. road

Preposition of place: driving on or towards circle road, driving clockwise or anti-clockwise?ringweg ...







Transp. road Meaning: pedestrian area for all types of humans.
• not: singles not allowed,
• not: male-female couples only,
• not: males with young girls only.








General





Compatibility using a weight scale: desk- lap- hands- hand- en wrist-top/held.






ICT













ICTBanner (promotional).Design form, no user content.Advertisement.That is what the content is.






FinanceCredit [krediet].Jargon finance.
Unclear who (no personal pronoun).
Af/lenen.Compatible with task of user.






Transp. pub. ovchipCheck-out.Uncommon meaning for public transport bus and train passengers.Afrekenen [(final) payment].That is what happens.






Transp. pub.



Airport shuttle.The airport is where the passenger wants to go.






Finance

Old technology Telepass (card), for new app/qr scantechnology.App.&scan payment.No plastic card movements but smart phone scan movements for renting an electric scooter.






ICTWindow.

Area.Not form specific.






Transp. pub.



Assembly point.






Finance

Mixing up man-machine antonym. Human bank clerk or a money machine (7x24)?Banknote/money issuing machine.
Geldmachine/apparaat (24/7).








Finance

The machine is not:
a human teller (casher).
Not automatic: user action is required.
Banknote/money
issuing machine. Geldmachine/apparaat.
There is a machine (not a human operator).
User action is required.






ICTSituatie.Design form, no user content.Beschikbare plaatsen bv.Mention content.






ICTMand(je), winkel-.

Bestellingen.







ICTWinkelwagen.

Bestellingen.







Finance



Betaalapparaat, betaler.Paying, that is what the user does.






Finance



Betaalopdracht direct.
Met spoed uitvoeren.
Nu uitvoeren.








FinanceAcceptgiro.

Betaalverzoek.Compatible with task of user.






FinanceBetaalkaart.

Betaler (card-, (smart)phone-,).Technology independent.






Finance

Technology dependent: no pin with modern technology.
The card is not a pass/entrance card.


Compatible with actions of the user.
Technology independent.






FinanceMutatie.

Betaling van/naar.






Transp. pub. ovchipTransacties.

Betalingen [payments].That is what the passenger did.






FinanceDebit.

Bij(storting)/ontvangen.Compatible with task of user.






FinanceToeslag (voor upgrade naar duurdere trein).Jargon.Bijbetalen.Compatible with the action of the passenger.






Public signsStadtmitte. [City centre].Compatibility languages low.Centre (e.g. city).Compatibility languages high.






Public signs

Een aangegeven doel heeft altijd een uitgang en een zijde.Centrum.Korter.






Transp. road
Outer/inner loop (of circle road). traffic ring roads wording ...

Belt, circle, peripheral, ring or round way, which word is the best choice?

Met klik meer.



Ambiguous: inner lane of circle road or inner circle road (in case of two circle roads).Circle road, (anti)clockwise. ... Not ambiguous.






Transp. road

Compatibility languages low.Circle road/line.duidelijk woorden taalCompatibility languages high.






Transp. road

Infrequently used word.
Error: wrong word.
Circle road/line.duidelijk woorden taalCompatibility languages high.






Transp. road

Infrequently used word.
Error: wrong word.
Circle road/line.duidelijk woorden taalCompatibility languages high.






Transp. road

Compatibility languages low.Circle road/line.duidelijk woorden taalCompatibility languages high.






Transp. road

Infrequently used word.
Error: wrong word: périphérique is an area, not a line.
Circle road/line.duidelijk woorden taalCompatibility languages high.






Transp. road

Compatibility languages low.Circle road/line.duidelijk woorden taalCompatibility languages high.






Transp. road

Compatibility languages low.Circle road/line.duidelijk woorden taal Compatibility languages high.






Transp. road

Compatibility languages low.Circle road/line.duidelijk woorden taalCompatibility languages high.






Transp. roadRondweg.Cirkelweg.duidelijk woorden taalCompatibility languages high.






Transp. pub.



City transport, metro(politain).
E.g. Docklands Light Railways, London, UK. elevated train chicago
Target location of passenger in words and graphics.






Transp. pub.



City transport, metro(politain).
E.g. Docklands Light Railways, London, UK. elevated train chicago
Target location of passenger in words and graphics.






Transp. pub.



City transport, metro(politain).
E.g. Docklands Light Railways, London, UK.
Target location of passenger in words and graphics.






Transp. pub.



City transport, metro(politain).
E.g. Docklands Light Railways, London, UK.
Indication of the location target (city) of the passenger.






Transp. pub.



City transport, metro(politain).
E.g. Docklands Light Railways, London, UK.
Target location of passenger in words and graphics.






Transp. pub.



City transport, metro(politain).
E.g. Docklands Light Railways, London, UK.
Target location of passenger in words and graphics.






Transp. pub.



City transport, metro(politain).
E.g. Docklands Light Railways, London, UK.
Target location of passenger in words and graphics.






Transp. pub.



City transport/ metro(politain).
E.g. Docklands Light Railways, London, UK.
Indication of the location target (region) of the passenger.






Transp. pub.



City transport/ metro(politain).
E.g. Docklands Light Railways, London, UK.
Target location of passenger in words and graphics.






ICTScreen button.Command screen button.






ICT



Command(line).That is what the user does:
commanding a computer.






ICT



Command(s list).That is what it is.






ICTStart (button) (Windows).

Command.Task of technology is: carrying out commands of user.






ICTBar. E.g. taskbar, toolbar.

Commands (list of commands).







ICTProgram.

Commands.That is what the user does.






ICTTools.

Commands.Compatible with user task actions.






ICT



Computer in living room.






Transp. pub. ovchipControle.[Check.]

Conducteur (heeft kaartje gezien).
[Guard (checked your ticket).]
That is what happenend.






ICT

Jargon ICT.Contact. E-chat (versus man-chat, chat machine (versus: Chat with collaborator 8-17,7/7.).






Transp. road

Error: there is no long distance.Contactless automatic e-payment (24/7).Driver’s task actions related.






ICTSitemapIt is not a map (2-dimensional presentation of a 2-dimensional content).Contents (table of).It is a list (of contents).






ICTMain menu.

Contents.







ICTMain menu.

Contents.







Transp. road

Technology used is described.
Not automatic: no permanent repeated actions for driver.
Contrôles vitesse.Driver’s task related: Your speed is being watched.






Transp. road

Mixing up man-machine antonym. Not a human officer is controling but a machine.Contrôles vitesse.Driver’s task related: Your speed is being watched 24/7.






ICTDownload.

Copy program
(from . . . to this computer).
Familiar words. That is what happens.






ICTNormal.dot (MS-Word).Customisations.






ICTSettings.Customisations.More clear that the options can be changed by the customer/user.






ICTSetup.Customisations.
Customise.
More clear because the option is set by the customer/user.






ICTPersonal.xls (MS Excel).

Customisations.xls.That is what the user does.






ICT

Customise.






ICT

Desktop (computer).Compatibility using a weight scale: desk- lap- hands- hand- en wrist-top/held.






Transp. road

Jargon technical.
The car driver does not want to go to (motorway) M10. Ambiguous: two directions.
Destination names. E.g. the motorway Florence, Pisa, Livorno:
Lipifi is ...
The road name shows where the passenger wants to go. No direction confusion






ICTTooltipIt is doesn’t need to be a tip nor a tool (anymore).Details.






Finance

Distributeur de billets (24/7). [ATM]






ICT



Do . . . .Use noun and verb e.g. close window.






ICTApply.

Do.Congruent with do/nodo/undo/redo/doing/stop doing.






ICTRun.

Do.Human memory load low by: Compatibility using same verb: do/nodo/ undo/ redo/ doing/ stop doing.






ICTStart.

Do.Compatibility using same verb: do/nodo/ undo/ redo/ doing/ stop doing.






ICTVirtual (reality).Why a new, uncommon, jargon word?E(lectronic)-reality.Existing, common, known word/abbreviation.






ICTCyber (-crime, -war).Synonym with emotional load.E-






ICTTwitter.E-(mail) flyer.
[Dutch: vlugschrift.]






ICT

Mixing up man-machine antonym. Human metaphor error. Synonym with emotional load.E-Machine.Essential is: no human operator but a machine.






Transp. pub. ovchip





No passenger payment actions.
Technology (chip) independent.






ICT



E-crime. E-unsafety.






ICTCyborg (of press agency Bloomberg).E-journalist.






ICT

Mixing up man-machine antonym. Human metaphor error.

Essential is: no human operator but an machine operated by electronics..






ICTSocial media.Social is a human characteristic. E-mail to everybody/selected group. E-flyer.






Transport roadCruise control. ...It is not a cruise and not control.E-maintained speed.






ICT

Digital is part of technical antonym: digital - analogue.E-safety.







ICTGamification.Just another word for existing word.E-simulation.






ICT

Digital is part of technical antonym: digital - analogue.

E- is common terminology (email).






GeneralNumber. E.g. client, bill.RedundantE.g. client 123456789.






ICT

Aim, unclear how to achieve this aim.

That is what it is.






ICTAccount (aanmaken).Jargon.
Unclear who (no personal pronoun).
Eigen pagina maken.






ICTRegistreren.Jargon.
Unclear who (no personal pronoun).
Eigen pagina maken.
Persoonlijke gegevens vastleggen.






General

Digital is part of technical antonym: digital - analogue.Electronic.







Public

Digital is part of technical antonym: digital - analogue.Elid (Electronic identification). E- is common terminology (email).






ICTAssistant.






Compatible with human memory processes.






ICTWizard.



Compatible with human memory processes.






ICT





Compatible with human memory processes.






ICTFolder, file list.Singular word for group of elements. ...Files.







ICTJoystick.

Finger pointer.Compatible with movements of user.






ICTStyle.Singular word for text/graphic choices.Formats/ Lay outs
for text/graphic choices.








ICTTemplate.

Formats/ Lay outs.Plural of the singular word e.g. formats.






ICTTheme.Singular word for text/graphic choices.
Error: Theme is content, that is not meant.
Formats/Lay outs
for text/graphic choices.








ICTFavourite.

Frequently used.Compatible with task of the user.






ICTHot.

Frequently used.Compatible with task of the user. Antonym is: (in)frequently used.






Transp. pub. ovchip



Gekocht product
op ovchipkaart zetten.
[Put the product you bought on your card.]
Task action of the passenger.






Finance

Not automatic because user action is required.Geldmachine/apparaat.There is a machine 24/7, no human casher.






Transp. pub. ovchipReishistorie [Travel history].

Gemaakte reizen/trips [Trips made.].






Transp. pub. ovchip



Geschatte reiskosten.
Afrekening vergeten.[Estimated travel costs.]






Transport road

Ambiguous: wrong lane or being lost?
Unclear who (no personal pronoun).
Ghost driving. ...That is what the meaning is: lethal, unexpected, unbelieveable.






Transp. road

Ambiguous: wrong lane or being lost?
Sign: Unclear who is red car, you or other driver (no personal pronoun).
Ghost driving.duidelijk woorden taal Word ghost expresses extreme dangerous and confusing situation. Unusual sign alerts to unusual situation.






ICT



Go to
document, computer,network, webpage.
Compatible with task action of the user.
Scale concept.






FinanceVrij (parkeren).Gratis.Compatibility languages high.






ICTMouse.Metaphor visual. ...Hand pointer (versus finger keys).Compatible with task actions of user.






General

Technology used is described.

Compatibility using a weight scale: desk- lap- hands- hand- en wrist-top/held. Driver’s actions related: handholding.
Task related (take with you). Using line/fixed phone - wireless/mobile phone antonym.






ICT





Size is the difference between this and other computers. Part of a weight scale: desk- lap- hands- hand- en wrist-top/held.






ICT

Jargon marketing.

Part of a weight scale: desk- lap- hands- hand- en wrist-top/held.






ICT



Handsheld (computer).Part of a weight scale: desk- lap- hands- hand- en wrist-top/held.






ICT



Handsheld (computer).Part of a weight scale: desk- lap- hands- hand- and wrist-top/held.






ICT



Handsheld (computer).Compatibility using a weight scale: desk/ lap/ hands/ hand/ wrist held.






ICT



Handsheld (computer).That is what the user does.






ICT





Size is the difference between this and other computers. Part of a weight scale: desk- lap- hands- hand- en wrist-top/held.






General













FinanceHypotheek.

Huislening/ huisverwaarding.Common words. Compatible with personal loan.






FinanceHypotheekgever.

Huiswaardegever.Compatible with task action of bank client.






FinanceHypotheeknemer.

Huiswaardenemer.Compatible with task action of bank.






ICTComputer illiterate.Interface designer has insufficient knowledge of psychology.Human illiterateDesigner is human illiterate.






ICT

ICT-kennis.






ICTSpecial. E.g. paste special.Design form, no user content.Infrequently used pasted options.






ICTAdvanced.

Infrequently used.Compatible with task actions of user.






Transp. pub. ovchipInstaptarief [entrance fee]. ...

Instapkosten [entrance costs].That is what the meaning is.






Transp. pub. ovchipVaste voet [fixed level].

Instapkosten. Vaste (reis)kosten, opstaptarief,
startgeld, starttarief, begintarief, [starting fee].






Transp. pub. ovchipBasistarief [basic fee].

Instapkosten. Vaste (reis)kosten, opstaptarief,
startgeld, starttarief, begintarief. [starting fee]
User action related.






Transp. pub.



Intercity.A city is where the passenger wants to go.






ICTCloud.Incorrect, it is notcost/energy free, self deciding when coming and going.Internet drive.It is an user maintained, e-physical place, needing cleanup to reduce (energy) costs.






Transp. roadThere is no graphic for
what is not allowed.
Kiss and ride.Stopping a few seconds is allowed.






FinanceRecht(en) parkeerrecht, Jargon.Kosten (omit ’recht’).







FinanceTarief.

Kosten/prijzen.User language.






ICT

Metaphor visual.Laptop (computer).Part of a weight scale: desk- lap- hands- hand- en wrist-top/held.






ICT

Laptop (computer).Part of a weight scale: desk- lap- hands- hand- and wrist-top/held.






FinanceCreditcard.Jargon finance.
Error: when the card has no credit.
Error: when mobile technology is used there is no plastic card.
Leenbetaler/afbetaler.Compatible with task action of user (loaning, nor yet paying.). Old plastic card technology independent.






Transp. pub.



Long distance train.Short or long distance is where the passenger wants to go.






General

Not correct when user actions are required, e.g. startup, insert money. Correct when no user actions are required, e.g. automatic money transfer, central heating.Machine or device.When user actions are required, (There might be no human actions for the operator.)






ICTNotificatie.Error: translation.Melding.Common wording.






Transp. road

Met betaalpas 24/7.






ICT

Micro-computerSize is the difference between this and other computers. Part of a weight scale: desk- lap- hands- hand- en wrist-top/held.






ICT

Micro-computerSize is the difference between this and other computers. Part of a weight scale: desk- lap- hands- hand- en wrist-top/held.






General

Technology used is described.Mobiele telefoon (Dutch).Compatibility using a weight scale: desk- lap- hands- hand- en wrist-top/held. Driver’s actions related: handholding.
Task related (take with you). Using line/fixed phone - wireless/mobile phone antonym.






Finance

Mixing up man-machine antonym.Money transfer window.Human clerk not a machine (24/7).






ICTClick here.Design form, no user content.More about . . .Content.






ICTAanmeldenJargon.
Unclear who (no personal pronoun).
Onduidelijk: Eigen pagina aanmaken. of Naar eigen pagina.
Naar uw pagina.






ICTInloggen.Jargon.
Unclear who (no personal pronoun).
Onduidelijk nieuwe of oude.
Naar uw pagina.






FinanceRekening (bank). Bij overschrijving.Incongruent. Unclear who (no personal pronoun).Naarrekening.Congruent: van-/naarrekening.






FinanceRelatie (bank).Incongruent (van-naar). Unclear who (no personal pronoun).Naarrekening.Congruent: van-/naarrekening.






FinanceTegenrekening.Incongruent.
Unclear who (no personal pronoun).
Naarrekening.Congruent: van-/naarrekening.






ICTStreaming (of movies, television programs).The opposite (not on demand television), is a stream of data as well.On demand (of user).The antonym is: provider programmed - user selected.






ICTBasket.

Orders.







ICT

Jargon ICT.







ICT





Part of a weight scale: desk- lap- hands- hand- and wrist-top/held.
E- is common terminology (email).






ICT

The action of the user is not:
graphical (whatever this is).
The task of the user is not: moving physical objects in a physical world.
PUI ((Icon)Pointing User Interface)







Finance

Mixing up man-machine antonym. Human bank clerk or a money machine (7x24)?Parking ticket payment machine. Not man - man but machine - man.






FinanceCaisses Automatiques. ...

Payment machine
Selve service tickets. (24/7).








ICTCookie.Methaphor, incorrect (You don’t get baked dough. You give personal infomation. This negative fact gets a positive emotional load (getting a cookie).Personal data and behaviour recorder.Your behaviour and personal data is recorded/used/sold and the data is beyond your control.






ICTBook. E.g. phone book.

Phone numbers.







FinanceDebitcard.

Prepaid (payer).Compatible with task action of user (prepaying.). Old plastic card technology independent.






Transp. pub. ovchipReizen op saldo [debit travelling].

Prepaid (payer).Known concept (prepaid phone payer).






ICTBarcode. [Streepjescode.]Design form for designer to choose.
Designer’s task driven.
Product id. (identification)How user can identify a product.
User’s task driven.






ICTQR-code. (Quick Response.)Design form for designer to choose.
Designer’s task driven.
Product id. (identification)How user can identify a product.
User’s task driven.






Transp. pub. ovchipProduct activeren [activate product].

Product op de ovchipkaart zetten.
[Put the product you bought on your card.]






ICTWidget.Program (commands) (set).






ICTStandard.Unclear which standards.Program chosen customisations.






ICTApplication.

Program.






ICTZandloper   ⌛

Progress control. Voortgangsindicator.Compatible with task of user:
control of the execution of a command and planning of his next action.






ICTHourglass.   ⌛

Progress indicator.Compatible with user task:
control the execution of a command and planning his next actions.






ICTInfobeet.Designer is human illiterate, having no knowledge of psychology. Humiliating.Psychobeet.Interface designer has knowledge of psychology. So, user has no problems using the interface.






ICT

Designer is human illiterate, having no knowledge of psychology. Humiliating.Psychobeet.Interface designer has knowledge of psychology. So, user has no problems using the interface.






Information. ...Unspecific.Public transport info.
Hotel info.
Tourist info.
Content related words and more specific.






Transp. pub.Vending machine (train ticket).

Quick tickets. ...
Queuejumper ...
Passenger does’t want an unpredictable queue at the ticket window.






Transp. pub.RER (Réseau Express Régional) [Paris express metro].Indication of the location target (region) of the passenger.






ICTBroadcast (sent to all).

Recipients (list).







ICTRepeat.Redo.Compatibility using same verb: do/nodo/ undo/ redo/ doing/ stop doing.






FinanceAanslag (belasting).

Rekening.Common language.






FinanceFactuur.

Rekening.Common language.






FinanceNota.

Rekening.Common language.






ICTFormaat (bv. van datum).Error: transation.
Size is not meant.
Schrijfwijze.






ICTPortal.

Sites. E.g. housing sites.Plural of the singular word e.g. formats.






ICTUitloggen.Jargon.
Unclear who (no personal pronoun).
Onduidelijk: Eigen pagina aanmaken. of Naar eigen pagina.
Sluit pagina [naam].






Cancel.Cancel what?Stop doing . . .
Abort . . .
Congruent with do/nodo/undo/redo/doing/stop doing.






Transp. pub.



Stop train.There might be a train having less travel time.






ICT

A visual and conceptual chaotic presentation.Subjects, options.Lineair list of options (menu), ordered using frequency of use.






ICTAccessoires.Too vague.System commands.






ICT

Taak.






ICTKarakter.Error: translation.
Niet persoonlijkheid maar teken.
Teken (letters).






ICT

Het geluid herkennen is het probleem van de techniek.Tekst begrijpen.Begrepen worden door de technoek is het probleem van de gebruiker.






Transp. road

Mixing up man-machine antonym. Geen machine of automaat beslist maar mens op afstand. ...Telebrugwachter.De brugwachter zit op afstand,
bedient meer bruggen, kan afgeleid zijn en
kan u mogelijk niet zien.
Opletten dus!






General

Correct: distance long, no physical presence.






Transp. pub.



To London.Compatible with aim of passenger.






Transp. pub.Thalys.

To Paris (trains to).Compatible with target of passenger.






ICTGo to (on button).


Metaphor human. ...

User is in command, not technology/ designer.






FinanceContactloos betalen (met pinpas).Error: there is a need for physical contact still.
There is no need for complex actions like insert (how) and sweep.
Touch (only) payment.Compatible with task action of user.






ICTMacro.Error: wrong word.
Makro means very large.
User commands.
(User) customised commands.






Transp. pub. ovchip



Using Internet.






Transp. pub. ovchipAccount registreren.

Uw OV-chip beheren via Internet.
[Control your OV-chip using the Internet.]
Familiar terms.






FinanceDeposito.

Vaste spaarrekening.Rente en looptijd liggen vast.






Transp. pub. ovchipCoulance. [Indulgence.]

Vergoeding (voor fout vervoerder).
[Compensation mistake of company.]






ICTRecycle bin.

Version control.Compatible with task of user: version/back-up control.






ICTWastebasket.

Version control.Compatible with task of user: version/back-up control.






Transp. roadRoute.Via.Compatibility languages high. Shorter.






Transp. roadVolg (route naar verderop niet aangegeven bestemming).Via.Compatibility languages high. Shorter.






Transp. pub. ovchipCheck-in.

Voorschot betalen [prepayment].Common meaning for passengers.






Transp. pub. ovchip

Error: the passenger does not announce his arrival as in a hotel or airport.

Compatible with user task action: prepaying.






General

No permanent machine actions
and no user actions required.
Wasmachine.Like: dishwasher (machine).






Finance



Zonder toestemming accepteren.Shows that important user action is omitted.