Improving public transport information systems using psychology, articles




 
More online articles:

Decision making of vending machine users

Discords in signposting.

From buttons for fingers towards graphics for brains

Less other train accidents on level crossings

Logo, complex company logo

Logo, 1 logo, 9 interpretations

Passenger reactions and passenger actions: improving public transport

Pictogram, lift and arrows

Pictogram, muster station confusion

Naming public transport lines for passengers

Naming ring roads

Naming targets for way finding

A new conceptual structure for passenger information

The information street

The right way for wrong driving way signs

Threats and opportunities for wayfinding systems

Turn right please, navigation screens should obey perception

Structuring departures on dynamic displays.

Structuring chaotic space with a visual list

Why car park signs should lie



Course:
Designing information for fast, safe and errorless passenger, car driver and skipper performancee

Meer artikelen, online

Bewegwijzeraars moeten meer egocentrisch werken

Cognitieve psychologie & OV

Communiceren met de OV-chipkaart

Kijken achter de horizon, orientatie scherm autonavigatie

Hoe onderzoek je het denken van reizigers

Met het OV naar het Oog van de reiziger

OV kan reizigers geen verstoringsinfo geven

Teksten en grafische symbolen op automaten

Vertrektijd is passe, leve de afteltijd.

Waarom vergeet de reiziger check-out bij de OV-chipkaart



Cursus:
Designing information for fast, safe and errorless passenger, car driver and skipper performance



Improving
other applications
using psychology:

Public transport

In Dutch. Future systems, how to organise or live in a technical future

ETCS mmi, high speed train drivers train control interface

 



To top.

Contact



cognitive psychology, interface design, mmi, userfriendlyness, usability, web page design
Leonard Verhoef.
+31 (653) 739 750
Parkstraat 19
3581 PB Utrecht
Nederland

humanefficiency.nl
verhoef@humanefficiency.nl

Chamber of commerce, trade register, subscription number: 39057871.     
Examples:

Design ticket vending

NS touch screen train ticket vending machine
NS touch screen train
ticket vending machine
Routing problems
solved using ...




Ticket vending machine.
Language option first step?
Source: Belgium Railways.


Ticket vending machine.
Change language any time.
Source: NS/ Verhoef.

Netherlands Railways touch screen train ticket vending machine.It looks like a menu.
However,
no hierarchical steps.
What is the structure?"

Which button is
to help whizzkids
and it-specialists?
Source: NS/Verhoef.


coffee drink vending machine, use of gray out.
Grey out, should not
mean not available,
of course.
Source: Verhoef.


Design of train indicators


Source: Netherlands Raiways,
Amersfoort, 2008.


Grey half circle:‘Go shoping.’
Departure in 30 min.


Yellow triangle: ‘Go to train.’
Departure in 2 min.


Orange half circle: ‘Hurry up!’
Departure in 30 sec.
Source: Experimental designs,
Verhoef 2010.


Experimental trains indicator,
train departing in 5 min,
at top and in large format.
don't hurry.


Experimental trains indicator,
train deparring shortly.
colour: yellow, don’t dawdle.


Experimental trains indicator,
train departing almost now.
colour orange, hurry!


Experimental trains indicator,
first departing train at top,
has left 1 min. ago,
colour red.

Source: Experimental designs,
Verhoef 2009.


Safety information for
high speed train drivers
(ETCS).

Experimental
speedometers


Analog classical
experimental clock design
Train speed: 192.
Maximum permitted speed
200. Next target permitted
speed 40. Good for general
maintain speed task,
bad for planning and when
close to intervention.

Analog design, screen
version


Diagrammatic design,
vertical version.
Braking curve should
not touch maximum
permitted speed curve.
The tongue below should fit
in the pipe above. Good
for planning and insight,
bad when close to
intervention.


Diagrammatic design,
horizontal version.
Comparable with
vertical version.


Animated design
Braking curve should not
touch max permitted speed
curve. The “vehicle”
in front should not be too
close. Good when close to
intervention, bad for
planning and insight.

etcs mmi, ermts, high speed driving speedometer
Speed and
safety information
for high speed train
drivers.
The one that is now standard.
Source: ETCS/Verhoef.

To top of this list of pictures.


Consistency


Cab with inconsistent
interfaces. Visible, even
at low resolution.
Inconsistent presentation
and input of:
date, time, numbers, colours,
enter procedures, control of
attention.


Cab with consistent interfaces.
No differences in
presentation and input of:
date, time, numbers, colours,
enter procedures, control of
attention.


Consistent icon design.
The graphic elements can be
combined for current
functions and for functions
to be developped. The
graphic elements are like
words. Designers can create
new sentences. Drivers
knowing the elements can
understand new combinations
of words/icons.

To top of this list of pictdures.



Use of colours


Same use of colours for all
information. Colour is used
for control of attention.


Use of colour, white: no
braking curve.


Use of colour, yellow: brake
shortly.


Use of colour, orange: brake
now!!


Use of colour, red: brake
too late, intervention.

This use of colour for
control of user's attention
can be used for any systems,
for instance for passengers
and teachers.


To top of mmi concepts list.




Planning

At the right maximum train
speed profile ahead. Lower
maximum speed at 1000 m.

The planning design was
based on the experimental
diagrammatic design
(see above).


Time to intervention

The small square at the top
left shows that there is
sufficient time to safety
system brake intervention.


Train braking curve is
close to safety braking
curve. The square top
left shows time to
intervention of the
safety system. Time
to intervention depends
on maximum permitted
speed minus current
speed and the traction/
brake application. When
looking outside the
square is in the visal
periphery but will be
noticed when it comes
up because: the
periphery is sensitive
for changes, for high
contrast changes and
the square is at the
top of the screen.
This design was based
on the experimental
animated design
(see above).


To top of list of pictures.