An ambiguous company logo

Column

Published in European Sign Magazine, 1990, no 2, pag 44-45.
Last changes in content December 2008
Leonard Verhoef
Contact.


Ambiguity

The ocean-going yachtsman in the photograph is worried. He is worried about a bank. Does a sand bank pose a threat to him and his ship? Or is a commercial bank threatening him with foreclosure? The word 'bank' is ambiguous.Besides words, figures can be ambiguous also. Take this figure on the automatically inflating life vest of this troubled yachtsman. It is a very ambiguous figure indeed. A small survey among friends produced no less than nine different opinions.
Yachtsman with life vest




The answers

About half of them thought they perceived a drowning person who stands breast high in the water, calling for help with his arms stretched above his head. Another sees a girl with a skipping rope.     One fifth has a totally different idea, immediately seeing a horseshoe shaped life buoy. Either spontaneously, or after a few more questions, most people see both the man and the buoy. This is not the end of this row of interpretations.
Logo on life vest



More answers

  • a smoked sausage
  • a bollard for berthing ships


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  • the rank distinctives of a merchant a marine officer, as a seaman said.
  • a light bulb, according to someone who works in a lamp factory


  •     
  • a teat, claimed a highly pregnant yachtswoman
  • the lip with which you open a cola can, said a teetotaller.



  • Psychology

    Such answers demonstrate several psychological phenomena.

  • People do not observe things in the way a camera does. People observe things in an interpretative manner.

  • For such interpretation one uses whatever is stored in one's memory and what has been keeping one's mind occupied lately. Consequently, a human being, in addition to his eyes, also uses his memory and intelligence for the interpretation of information received.


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  • One can lead people in a certain direction by first showing them something else. When they are asked to read the text 'front' in black letters on the life vest, they concentrate on observing black characters. If one then asks them what the ambiguous figure does mean, the number of horseshoe shaped buoys and smoked sausages will grow.
  •      The champion ambiguous decoration designer, the artist Escher. He made abigouty visible by showing the transition. Looking, for example, from left to right, one sees butterflies gradually change into lizards. Both in psychological and aesthetic terms a magnificent solution. Fortunately, to the yachtsman it does not matter whether he thinks he has a drowning person or a sausage on his chest. If he does indeed run onto a sand bank, hopefully the technical designers of the automatically inflating life vest have done their work just as well as the graphics designer of the logo.



    Improving public transport
    with psychology,
    articles:

    Decision making of vending machine users
    Discords in signposting.
    From buttons for fingers towards graphics for brains
    Less other train accidents on level crossings
    Logo, complex company logo
    Logo, 1 logo, 9 interpretations
    Passenger reactions and passenger actions: improving public transport
    Pictogram, lift and arrows
    Pictogram, muster station confusion
    Naming public transport lines for passengers
    Naming ring roads
    Naming targets for way finding
    A new conceptual structure for passenger information?
    The information street.
    The right way for wrong driving way signs
    Threats and opportunities for wayfinding systems
    Turn right please, navigation screens should obey perception
    Structuring departures on dynamic displays.
    Structuring chaotic space with a visual list
    Why car park signs should lie

    Bewegwijzeraars moeten meer egocentrisch werken
    Cognitieve psychologie & OV
    Communiceren met de OV-chipkaart
    Kijken achter de horizon, orientatie scherm autonavigatie
    Hoe onderzoek je het denken van reizigers
    Met het OV naar het Oog van de reiziger
    OV kan reizigers geen verstoringsinfo geven
    Teksten en grafische symbolen op automaten
    Vertrektijd is passe, leve de afteltijd.
    Waarom vergeet de reiziger check-out bij de OV-chipkaart



    Improving
    non-public transport
    applications
    with psychology:

    Interface, GUI and web.
    Public transport: signposting, dynamic displays, (e-card) ticket vending machines, train traffic control.
    How to organize our life in a technical future.
    Tekst in Engels.  Train driving: ETCS mmi: high speed train driving using cognitive psychology.
     



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    Contact



    cognitive psychology, interface design, mmi, userfriendlyness, usability, web page design
    Leonard Verhoef.
    +31 (30) - 231 44 97
    Parkstraat 19
    3581 PB Utrecht
    Nederland

    humanefficiency.nl
    verhoef@humanefficiency.nl

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